
We live in a time out of touch. Or, one might say, starved for hugs, skin, and the warmth of bodies like ours. Many lack the physical contact that makes us whole — cared for and cared about.
How did we get here? How do we rediscover the priceless physical antidote to the growing separateness of the world into which we were born?
The digital world created the miracle of Zoom. It gave with one hand and robbed with the other. You cannot embrace the digitized image of a friend, nor will relationships grow as they did when face-to-face acquaintance was the one method of coming to know people.
Your grandparents played table games within a foot or two of each other. They attended concerts and sporting events alongside companions who lived down the block. It was polite to pick up a pencil the other dropped.
Zoom acquaintances who live 80 or 800 miles away cannot be your football or soccer teammates. They will not build up a sweat, nor will you feel the slickness of their arms on a hot day.
Does the beautiful woman in your online class use perfume? You cannot inhale it.
No matter how bold you are, reaching for her hand will result only in bruised fingers and damage to the computer hardware.

Walk a metropolitan street, and what do you find? Heads looking down at cell phones. Some of them wear earbuds or headphones and listen to music. The implication is no different than a sign emblazoned with the phrase:
I’M NOT INTERESTED, STAY AWAY!
Eyes do not meet. Smiles have become rarer. You might pass a potential buddy or the love of your life but lack the ease of opportunity to make them so. No one will inform you of who you missed or the joy of time spent with a confidant or soul mate.
This push toward isolation increased with the arrival of desktop computers and portable telephones. Do we control them, or have they captured us? Before their creation, physical presence was essential.
The summer mornings of my youth featured walking into the alley behind my home and entering a friend’s backyard. “Yo, Kenny,” one or another of us called out. Or Johnny or Jerry or Steve. If this failed, you knocked on the back door of their residence.
Though stationary phones existed, they were the domain and property of adults. In some residences, the expense of use made them prohibitive.
Soon, the group assembled in the alley to play ball. I knew these kids by how they hit and caught, but more than that, other qualities made an impression.

I listened to their words and met brothers and sisters, moms and dads. We all discovered which of our buddies swore and encountered their manner of dealing with victory or defeat. Camaraderie and occasional conflict continued after the game. There were bumps, bruises, and unavoidable bodies if we played touch football.
The school was a prominent meeting place. Houses of worship remain today, and some broadcast their services. No one seems to recognize the irony of watching sermons about loving your neighbor alone in your home.
In the metropolitan past, you saw more than a few people walking along in the neighborhood and standing at the bus stop. Not every family owned a car. Local grocery and drug stores took a few minutes to reach on foot. You came to know other shoppers and those who owned or ran the stores.
Making a date was a matter of talking to the girl before class started, in the hallway, or finding the nerve to call her. There was no getting around direct communication unless a buddy fixed you up with a young lady.

The world moves faster now and has become more impersonal. Distant suburbs sped up their growth after the 1956 Federal-Aid Highway Act funded superhighway construction.
We live farther apart and require motorized transport. The distance results in greater time spent moving through ever-enlarging and far-flung communities, mindful of what the watch and phone tell us about the need to rush.
Human connections fray like the strands of a rope, strained and coming apart. Strangers proliferate because they aren’t remade into friends. Without names, the outsider is suspect. Like an unrequested weed on a lawn, he is lucky not to be sprayed with weed killer.
Portable, in-window home air conditioners only reached the market in the 1950s and moved us inside. Conversation on the street diminished.
On a hot day before that time, you sat on the stoop of your building and got to know someone while you both beat the heat trapped indoors. Steamy evening weather found considerable numbers retreating to public parks where one could sleep on top of a blanket.
The up-close knowledge of the peopled Earth declined with the convenience of communication via digital devices. One can praise the speed of email or text messages while decrying the loss of someone whose hand you can shake or hold and whose tears are in reach of being wiped away rather than wishing it were possible.
Computer-enabled acquaintances in other countries include people you might never meet. On one occasion, I met a kind and thoughtful blogger who lived across the Atlantic. I’d become acquainted with her online. She gave me an enormous embrace.
Had I the need to wait years for such tenderness in my daily life, I would have been at a loss, craving the affection of an isolated incident. Yet many live with this absence every day.
The downside of digital communication convenience includes its provision of ways to escape the social discomfort it has fueled. If you are ill at ease in close-up situations, encountering eye contact, not knowing what to say, and embarrassed by what you wear, the text or email seduces you with an avoidant alternative at your fingertips.
Escape is easy, but the only companions left are on a screen full of pixels, like a meal seen in a magazine photo while you are starving.
The message still gets through, but the electronic medium defeats learning how to manage the genuine thing — the beating heart of another individual walking on two visible legs who might judge and reject you or come to love you. Without practice, free-flowing interplay and fear of awkwardness make a trip out the door challenging.

At the extreme of unrelieved social anxiety, the digital world’s minimization of discomfort creates an imprisoned, static experience without the richness and reward of in-person relationships that work.
The Pandemic reduced socialization for almost all of us, not to mention forcing the terror of illness and loss of life upon us. For those with well-developed people skills and family connections, previously acquired talents made “social distancing” survivable.
One waited to regain customary human engagement when the doctors gave us the “all clear.” But their signal didn’t heal the communal injury of a society of humans seen as obstacles rather than future friends.
Why? Because of hesitation, uncertainty, and self-doubt combined with a handy method of avoidance held in a universe of hands.
In addition, the closure or reduced use of offices meant more time at home. The absence of working with others in a place of business, encountering new employees and customers, and facing up to the boss — literally — got the world out of the habit of learning personal diplomacy, adapting to undesirable conditions, using humor, and much more.
Some have lost the ease of being with others unmediated by electronics and have yet to retrieve any intimacy in the community of the living.
The most troubling residue and unintended consequence of all these changes falls upon those who are young and who have never found out how to engage successfully without a computer in their pocket. The need to acquire such talents diminished. Building interactional skills wasn’t required. Instead, the new circumstances were like having a chauffeur from an early age and never learning to drive.
Pets are also huggable, of course, and dogs, for example, provide comfort and their form of love with licking and body-to-body warmth. They are lovely companions but are not our species and do not speak.
At some point, as people grow up, more than a few realize they are not yet who they wish to become. Were you surrounded by a puddle preventing passage into a better, braver self, a hop, step, and jump through the water would push its necessity upon you.

Today, however, we have alternatives. Why suffer someone’s nearby, mocking laughter as they say, “You’re all wet,” if you can dodge troublesome interactions indoors using the computer or the phone?
Of course, if water surrounds you, you could pray for a drought. Considering that billions live under the sun, it is best not to wait for them to stay indoors.
In a courageous moment, you can take on what you’ve forgotten how to do or what you never learned. What would happen? You might discover that some of us will welcome your presence.
Therapists who treat social anxiety are available, too. Empirically supported research indicates that Cognitive Behavioral Therapy (CBT) is the “gold standard in the psychotherapeutic treatment” of anxiety disorders.
Entering the counselor’s brick-and-mortar office often provides benefits faster than Zoom, but if in-person treatment is a step too far, they will be there for you on the video display.
Lift your head. Not all pedestrians will look away. One of the most wonderful things you can do in a lonely moment is to show your kind interest and, like a flower, watch strangers bloom.
No phones or earbuds allowed.
Begin.
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The top two paintings are the work of Edward Hopper. The first is Automat, and the second is a Hotel Room. These are followed by two works by Gustav Klimt. They are Park at Kammer Castle and Forester’s House in Weissenbach II (Garden). Thereafter comes, once again, the achievement of Edward Hopper: New York Movie. To finish the gallery is The Fountain of Love by Jean-Honore Fragonard.
The Hopper paintings come from Edward Hopper.net, while the two of Klimt were sourced from Neue Galerie, New York. The Fragonard painting was found on Wikiart.org/

Loved this! I try to look at people when I’m out walking. Just one smile makes my day better!
I’m sure it improves the day of the one you are looking at, as well! Thanks for commenting, Lori.
So true. Especially as a fairly recent widow, I establish eye contact and strike up conversations with anyone nearby. I crave that human connection! I always get positive responses. Seems a lot of people are wanting the same thing.
You are a wonderful and engaging model of how to enlarge ourselves and enhance our mood and the well-being of the other! Thank you, Lois.
Lovely, every bit. Nothing more so than this: “lift your head”. Thank you, dear Dr. Stein! 🥰
Thanks, Vicki. “Heads-up” has more than one meaning, and the one informing relationships is the most essential to me.
❤️
Everything in this post hits home. As a high school teacher, I see young people on devices all day long. To try to mitigate this situation without support of parents, community, etc. leaves it up to 14 year olds (and of course younger!) to learn how to utilize these devices without giving up their souls. It isn’t happening. They’re on phones 24/7. I’ve tried over the years different strategies, but again without support of adults, there’s absolutely no controlling it. It’s definitely a sad state with more and more young people suffering mental issues correlated to phone usage. But I digress! Wonderful and thoughtful post Dr. Stein! Thank you!
Thank you so very much. Your testimony from your deep experience counts far more than anything that I can recount at a greater distance.
I know that the material which these young people find on their phones is part of the problem. Thus, their lives run the risk of being warped in two ways: from that material and from the face-to-face experience in the society of real people of which the phones rob them.
Again, your voice is much appreciated..
This certainly resonates with me on a personal level. Loneliness – so many poems and songs have been written about it, so much advice on conquering it, yet hundreds of thousands still caught in its grip. And you are so right, computers and cell phones have added to the isolation problem.
Therapists are not as available as you might believe. Most of the ones with any experience under their belt are not accepting new patients or only see them online – which brings us right back to essentially being alone even when “in therapy”. One bodyless head talking to another bodyless head might work for some, but it’s far from the same experience as a face to face session.
As one ages, even without the electronics issue, loneliness becomes more prevalent as you start losing friends and acquaintances either through death, divorce or because you are no longer able to participate in the same activities as the group you were once part of.
“In a courageous moment, you can take on what you’ve forgotten how to do or what you never learned.” Easier said then done….but a great suggestion and a wonderful essay! Thank you!
You are welcome, Brewdun. Well said on all counts. Yes, too few therapists and the danger of sterility at the very time the therapeutic relationship counts for so much. Thank you for your thoughtfulness and sharing the painful experience that we need to find a way to change as a society.
Thank you, Dr. Stein, for putting into such clear perspective humanity’s growing physical disconnection in an age of a vast global network of virtual/digital interconnection. As you point out, it’s very difficult to make eye contact with someone who is looking down at their cell phone. As I’ve mentioned before, I’m no fan of Zoom 🙁
Gone, too, are the days of chatting with a stranger while waiting together at a bus stop. Yet…I persist. I cannot resist greeting the bus driver with smile, catching strangers off-guard with a smile and hello, or addressing the cashier at the supermarket/store by name (shown on name tag). I make an effort to see the other and to acknowledge their existence with a smile. It costs nothing and it brightens my day 🙂
You, Lori, and Lois are on the right track, Rosaliene. In a way, we face the need to fight the addictive quality of the phone. Worse, for our growing children, the behavioral models of the examples displayed there produce their own uncivilizing effect. Climate is change is rightly discussed, but the social climate presents another challenge. Thank you for following a different and more godly model of showing kindness and a welcoming smile to strangers.
I’m reading this while on a work trip to meet my work colleagues, most of whom I’m never met in person since we all work remotely. It’s such a lovely opportunity to create relationships at a deeper level than possible over a computer. You are right – there is no replacement for proximity! Thank you, Dr. Stein!
The very best of luck in your face-to-face contact with your associates, Wynne. I have no doubt you will shine in the group and find one or more in sync with you.