What It Means To Serve

She said, “I am a practicing Christian.” The woman meant someone who actively lives out their faith in every aspect of life—through obedience, service, transformation by the Spirit, and love for others.*

So said my audiologist last week. What, then, does it mean to serve?

For her, it means more than being in the business of helping others, for which she is paid a non-commission salary. When we discussed the cost of new hearing aids, I joked,” I don’t suppose there is a secondary market for the six-year-old ones I have now, is there?”

This uncommonly talented woman with two young children the age of my grandchildren smiled. “No, but I work with the homeless in my free time in Hyde Park. Their hearing gets tested, and we provide and tune donated hearing aids — at no cost to them.”

This is one definition of service. Her free time is created—not an idle space in an empty schedule. An average day helping the homeless requires a 50-minute drive from her home—nearly two hours back and forth to try to repair the world. Her clients’ lives are better for it.

There are several classes of service, of which she fits into the first.

  • Volunteer to provide uncompensated assistance to those less fortunate. Those who tutor students for free in schools belong to this group. Doctors Without Borders is another example: Doctors Without Borders/Medecins San Frontieres (MSF) cares for people affected by conflict, disease outbreaks, natural and human-made disasters, and exclusion from health care in more than 70 countries. 
  • Doing work or advising someone else, for which you are paid or provided something in trade.
  • Armed service members who choose to defend their country.
  • Elected public officials take an oath to serve the people they represent.
  • Servers at a restaurant.
  • Bruno Walter mentioned another somewhat different service form, attempting to “serve the cause of Mozart.” The conductor felt that when he was young, he misunderstood the “depth of emotion which speaks in Mozart’s seeming tranquility and measure.” Walter’s sense of responsibility to the composer led him to wait until he felt mature enough to perform the profound Symphony #40. He was then age 50.

It is easy to take some of those who serve for granted. The bussers in a restaurant come to mind. The job requires efficiency and, to a significant extent, invisibility. Yet they serve us, have names, ideas, and emotions, and deserve an appreciation they do not always get.

We recognize those in the armed services, though it seems too little at the beginning of a sporting event. Their stories and the sacrifices they and their families endure remain unknown. From that point of view, a part of them is also invisible.

My conversation with the audiologist made me think about life’s meaning, a topic most of us have considered.

Might part of it be to acknowledge our fellow man’s existence regardless of race, nationality, or gender? Might part of it be to give him solace, hold his hand, and respond to his needs in moments of distress?

To do so does not require religious belief, although my audiologist is among the finest examples of how a grounding in faith sometimes engenders the best in people.

In part, the world is ours to make.

We have a choice. Who are we, and who do we wish to be?

I chose my audiologist because I recognized her expertise.

The next time I see her, I will also be in awe.

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*The bold description of practicing Christianity was sourced from Google and appears to have been created by AI. The italics description of the work of Doctors Without Borders comes from their website.

The top photo depicts Humanitarian Aid by U.S. Army Sergeant Kornelia Rachwal in response to the 2005 Kashmir earthquake. She gives a young Pakistani girl a drink of water as they are airlifted from Muzaffarabad to Islamabad, Pakistan, aboard a U.S. Army CH-47 Chinook helicopter on 19 October 2005. The photo was taken by Technical Sergeant Mike Buytas of the United States Air Force and sourced from Wikimedia Commons.

The Seeds of Charity: The Story of the High Potentate

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Accidents are not always bad. The word that captures that unexpected good fortune is serendipity. It is “the occurrence and development of events by chance in a happy or beneficial way,” so says the online dictionary at Google.

My friends and I, a group called the Zeolites, know that experience very well. We came from homes where the idea of charity — giving a hard-won dollar to someone else — was almost unimaginable. But thanks to a sequence of serendipitous events, we learned not just how to donate a single dollar, but over $180,000.

There was no excess money in our childhood homes. And, if you did happen to have a few coins left over, better to save them for rainy days like those that our folks had lived through during the Great Depression of the 1930s — and that they told us might come again. Had there been a sign in my boyhood residence, it might have read:

“Charity Begins at Home? Probably Not There or Anywhere Else”

The video/story of how we came to be accidental philanthropists always brings a smile. It documents an adventure that started in a high school cafeteria 50 years ago. One that began with one person: our buddy Ron Ableman and a meeting he suggested 37 years in advance.

Take a look:

The Story of the High Potentate of the Zeolites.

This beautifully crafted video is the work of Michael G. Kaplan, for which the Zeolite Scholarship Committee is most grateful. One more example of our good fortune. Pictured above are, from left, Ron Ableman, the High Potentate of the Zeolites, and Dr. Neil Rosen at the Zeolite Scholarship Ceremony, May 3, 2013, in Mather High School, Chicago, Illinois. For the High Potentate’s response to the above, please go to:

The High Potentate’s Response.

Generosity and Kindness: A Story of Political Incorrectness

For some people, life is a choice between kindness and survival, trust and paranoia, generosity and miserliness.

As my mom used to say about herself, “People say I’m kind, but what I want to know is, what kind?”

It was a rhetorical question, of course, mostly intended for amusement, but could be understood as raising a very important issue for everyone: who am I and what is my relationship to my fellow-man? What, if anything, do I owe him?

We see it asked and answered all the time: in response to charitable solicitations, in requests for advice or assistance, and in decisions we make about whom to help (perhaps only family, friends, co-religionists, or countrymen) and those whose pleadings are ignored or disdained.

Most of us aren’t as kind as we could be, but have benefited from the kindness of others. I am certainly one such person who has had the good luck to have been on the receiving end of considerable generosity of spirit. And that, of course, leads to a story.

During my second year in graduate school I was a research assistant. In return for tuition and a stipend on which to live, I coordinated the research data-gathering done by a number of Northwestern undergraduates who worked for my advisor. The latter was a big man in his mid to late-30s. I learned a lot from him about the proper attitude toward social science research and how to do it.

I remember one of the first communications I ever had from him included a line about his intention “to work with you and on you.” That he did, much to my benefit. Coincidentally, his work focused on altruism, defined as the quality of unselfish concern for the well-being of others, which is highly prized, at least in the abstract, by most major world religions.

As I said, my mentor was a big man, with a personality to match. And, in that age just before the concept of “political correctness” became so firmly established as it is today, he would say, and get away with some outrageous statements.

My advisor occasionally referred to himself as “The Chief” or “The Big Chief” alluding to his size (about 6’6″) and his authority over those of us in his charge. But where he really went off the rails, I suppose, was in calling all of us — the undergraduates who collected his data and me as well — his “slaves.” I’m sure he meant no harm by this clumsy humor, but he was a colorful person and, as I noted, said some things that would have been over-the-line for most other people in a university setting.

One day he mentioned, very casually, that there would be a new “slave” coming to his lab the next day at 3:00 PM; he wasn’t going to be there, so he wanted me to greet her and show her the ropes — let her know what she needed to know and do in order to collect his data and to receive the “independent study” credit that would be her academic reward for helping “The Chief” with his research. By now, I had instructed and supervised his undergrad helpers for quite some time, so I thought nothing of his request and simply made certain to be in his lab at the appointed time the next day.

Sure enough, at 3:00 PM precisely the following afternoon, I heard a knock on his laboratory door. I turned and saw a very pretty and well-dressed young woman.

“Is Professor X here?” she asked.

“Oh, you must be the new ‘slave.'”

It was then, and only then, perhaps a quarter of a second after I’d said those words, that I realized something especially critical to the interchange and perhaps, to the rest of my life:

She was black.

“Oh my God,” I thought to myself. “What have I done? What is she going to do?” These and other thoughts flashed through my now feverish brain, as my entire life — my entire unrealized future — passed before my eyes and perhaps out of my reach forever.

I do not remember what precisely I then said. But I know it was some form of apology and explanation. I’m sure it was inadequate. Certainly, I told her how the awful word was used in the context of the Professor’s lab — the bad joke some of us had too readily imitated — as opposed to the world of civil rights, the history of slavery in the USA, and so on.

And then something amazing happened.

This charming young black woman accepted my explanation and apology.

She didn’t complain to my advisor, the Chairman of the Psychology Department, the Dean, or the President of Northwestern University. She didn’t call the Chicago Tribune or the Chicago Sun-Times so that they could run a front-page story. She didn’t contact a local or national radio or TV station to report the wrong done to her. She didn’t file a lawsuit against me and the University. Nor did she contact the NAACP or get her older brother, assuming she had one, to break my legs.

I would have deserved it. Any of it. All of it.

Yes, it’s true, I meant no harm.

It is also true that at the moment I saw her, had I been more racially conscious, my brain probably would have registered BLACK PERSON, BLACK PERSON, BLACK PERSON!!!!!!!!!!!!!!!!!

Or worse.

And, in that event, I wouldn’t have said what I said.

But instead, it simply registered pretty girl!

And so I spoke the unspeakable, entirely to my discredit.

No excuses here, just an explanation, but I was certainly wrong and deserved some sort of punishment.

My life could have been irrevocably altered that day. But for the generosity and kindness of someone I didn’t know, someone who owed me nothing, someone who I had just injured, my career might have been something very different from practicing clinical psychology; someone very different from a Ph.D. graduate of a major university.

As my friend Rich Adelstein has written elsewhere, “all of us (who received financial support for our education) have been helped in the course of our lives by many kind and generous people whom we never met and whose names we never knew.”

I certainly have, and also by one particular person whom I met and who heard my tactless speech before she knew anything else about me.

As Blanche Dubois says in the Tennessee Williams play, A Streetcar Named Desire, “I have always depended on the kindness of strangers.”

I haven’t always depended on it.

But I am enormously grateful to have received such kindness more times than I deserve, and especially grateful to a pretty Northwestern undergrad for the uncommon grace and beneficence she showed me at precisely 3:00 in the afternoon on a day many years ago.

The painting at the top is Breakfast in Bed by Mary Cassatt, sourced from the Huntington Library. It is followed by Cats Sleeping on a Dog Bed by Adoncan. Finally, Kathe and Helene at the Open-air Theater by Stefan Doering. The last two are sourced from Wikimedia Commons.